Tuesday, September 6, 2016

How I got my phone into Jio's Preview offer!!!

I will blog my experience with getting a Reliance Jio for my Moto X Play.


Day 1 :


01/09/2016 - Saw the announcements made at Reliance AGM by Mukesh Ambani and after careful consideration decided to get the Jio sim.

The 4G only network in place without legacy issues and the proper handling of Voice calls as free which was long overdue (To me it was inevitable and am glad that Reliance did it).


Installed the "My Jio" app from play store.
Saw that there were no Motorola phones in the "Preview Partners" list/Image of Logos.

Wrote an email to Motorola for support on this issue.
 When will Moto X Play 2015 get Reliance jio 4G Preview offer?  And don't give me boiler-plate answer like, "At the earliest."  Give me an estimate!   [---001:000925:26459---]







"
When will Moto X Play 2015 get Reliance jio 4G Preview offer?

And don't give me boiler-plate answer like, "At the earliest."

Give me an estimate!
[---001:000925:26459---]"





Day 2 :


After exactly 24 hours I received a response from Motorola.


Dear Customer, We are sorry for the inconvenience caused.   As per your concern we would like to inform you that we don't have information on this,if here any update will will be post on our official site www.motorola.in  For additional questions we are here to help. You can reach us at our toll-free number 18001022344 (Mon-Sun 10a.m to 7p.m.). We appreciate your patience and value your business.  Regards, Ujwal. Motorola India    Thank you for contacting Motorola.





As I expected they responded with a 'Standard Reply'.

So I requested them to escalate the matter.











Day 3 : 

Again exactly 24hrs later I received a response from Motorola.
 Dear Customer, Thank you for contacting Motorola.   We are sorry for the inconvenience caused. We understand the importance of this issue and our goal is to help you as best as we can.  As this case have gone beyond the normal support situations, we have escalated this matter and are working on a resolution as soon as possible.  We will give you an update.  We appreciate your patience on this issue. For additional questions we are here to help. You can reach us at our toll-free number 18001022344 (Mon-Sun 10a.m to 7p.m.).  We appreciate your patience and value your business.  Regards, Ujwal. Motorola India






"  Dear Customer,
Thank you for contacting Motorola. We are sorry for the inconvenience caused.
We understand the importance of this issue and our goal is to help you as best as we can.  As this case have gone beyond the normal support situations, we have escalated this matter and are working on a resolution as soon as possible.  We will give you an update. 
We appreciate your patience on this issue.
For additional questions we are here to help. You can reach us at our toll-free number 18001022344 (Mon-Sun 10a.m to 7p.m.).

We appreciate your patience and value your business. 
Regards,Ujwal.Motorola India  "



Confident that Motorola had my back, later that night I went through the registration for getting the SIM in "My Jio" app.

A unique code was generated (called by Reliance as "Coupon Code")



Reliance Jio Coupon Code Sample





Day 4:

I went to my nearest Reliance Digital store (Vidyaranyapura one) at 10 am and found out that they are out of SIM's and was told to come back on Thursday.

The employee was very nice and helped a bunch of us who were waiting outside the store as it was not yet opened (Opening Time is 11 AM).

I decided to go visit the Mantri Mall reliance store as I had a feeling they would be more prepared.

At around 11:20 AM I stood in line with around 8 others ahead of me and got a Token instead of a SIM.
Token given instead of SIM


I was told to come back next Sunday on the 11th and get my SIM then




I asked the employee if I could port my number to Jio, she said that it's not possible and that porting facility may be possible after 
1st Jan 2017



Day 5: Day of the Launch 


05/09/2016 - The Jio Preview Offer went live but I could not enjoy the benefits of 4G as a SIM was available at TWO reliance stores.

I also received a reply from Motorola the same day.











"  Dear Customer,

Thank you for contacting Motorola.

From today the Reliance Jio is partnered with Motorola and you can use the same by installing My Jio app on the device.

Make sure that the device is updated to the VOLTE patch update that was released for Moto X Play.

If you the device is not updated then please wait for the software update for the device to use VOLTE feature on the device.

After generation of code you may contact the Reliance store for the sim card.

For additional questions we are here to help. You can reach us at our toll-free number 18001022344 (Mon-Sun 10a.m to 7p.m.).


We appreciate your patience and value your business. 

Regards,
Motorola India  "


Turns out they really did look into it and made it possible for my phone (Moto X Play) to be included in the Preview Offer.

I checked the "My Jio" app and indeed did notice Moto logo as one of the Partners now!

Thanks to the team at Motorola who took my email seriously and gave the customer a solution instead of excuses!

Truly, great after sales service from Motorola even though they had no obligation to fulfill my request.But still I hear from the uninformed that Moto after sales service is not good as they don't have many physical stores. This proves them wrong.




If you wish me to continue blogging my experience with Jio please send me an email at rjaswant6@gmail.com .

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